Delete your RoleMint account

RoleMint, by Worktika Inc.

This page explains how to delete your RoleMint account and what happens to your data when you do. It covers the RoleMint app on Google Play and the App Store, and the website rolemint.ai. The app is published by Worktika Inc. On Google Play the developer is listed as Rolemint.

You have one RoleMint account for the app and the website. Deleting it in one place deletes it in both. You do not need to install the app to delete your account.

1. How to delete your account

On this website

Sign in with the account you want to delete, then come back to this page, or open My Account. Press Delete my account, type DELETE to confirm, and press Delete permanently.

In the app

Open the Account tab and tap Delete account. Tap Continue, type DELETE to confirm, and tap Delete my account.

Only you can delete your account, while signed in to it. We do not delete accounts on request. If you cannot sign in, reset your password from the sign-in page first.

If you have a paid subscription

An account with an active paid subscription cannot be deleted until the subscription is cancelled, so that you are not charged again. Cancel it first, then delete your account. A subscription that is already set to end at the close of its billing period does not stop the deletion.

2. What we delete

When you confirm in the app or on the website, we delete the following straight away:

• Your profile: your name, email address and phone number, profile photo, job title, company, years of experience, links, bio, career goal, location, time zone, education and work history.
• Your CVs and the CV files you uploaded.
• Your skills, career paths, career insights and course recommendations.
• Your course enrolments, lesson progress, quiz attempts, notes and course reviews.
• Feedback you sent us from the app or the website.
• The PDF files of your certificates.
• Your sign-in. Your email and password, or your Google or Apple sign-in, no longer opens the account.

3. What we keep, and for how long

• Certificates. We keep the record of each certificate you earned: its number, the course, the date it was issued and the skills it confirms. This is so that a certificate link you already shared still shows the certificate as valid. Your name is removed from it, and the verification page shows the name as withheld.
• Payments and subscriptions. We keep records of payments, invoices and subscriptions for 7 years, as tax and accounting law requires. Our payment processor, Stripe, keeps its own records under its own rules. For a course you paid for or earned a certificate in, we also keep a record that you were enrolled, marked as cancelled, next to the payment or the certificate.
• A record of the deletion. We keep an internal account number, the date of the deletion, and how many items of each kind were deleted. This record contains no name, email address or content.
• Course page views. Views of course pages stay in our statistics with no link to you.
• Backups. Deleted data can remain in our backups and recovery storage for up to 30 days, after which it is removed for good.
• Crash reports from the app. Firebase Crashlytics keeps crash reports and the device identifiers sent with them for 90 days, then deletes them.

If you also teach in LMS Studio

Deleting your RoleMint account deletes your learner data only. Your instructor profile and courses are kept, together with the name, email address and phone number they use, and LMS Studio keeps working.

4. If you sign up again

Deleted data cannot be recovered. If you sign up again later with the same email address, you start with a new, empty account.

5. Contact

Questions about deleting your account: support-mobile@rolemint.ai. For how we handle personal data in general, see our Privacy Policy.